Maintenance of existing Oracle Apps implementations and continuous enhancements place a high level of pressure on corporate IT departments. Goldstone Info Systems helps customers meet these challenges and derive continued value and benefits from their investments through a spectrum of post implementation services.

Typically, we use onsite-offshore delivery model for Support services for best value in terms of resources availability and cost. Our onsite team start with understanding and documenting of the client's processes while we set up teams, processes and infrastructure at the offshore center. With the teams in place, and the procedures & processes well defined, the teams make deliveries at regular intervals as per the project schedules and pre-defined Service Level Agreements (SLAs).We typically establish a dashboard for each client to provide dynamic views on SLA performance.